Skytrax World Airport Survey
Airport customer feedback
Questionairside.com is a new customer survey platform, designed to complement the Skytrax World Airport Survey. It lets you target customers based on specific criteria and demographics.
Open to all
Any airport in the world can participate in the survey, free-of-charge.
Global
The world airport survey attracts respondents from around the globe.
Expertise
Written by aviation industry experts with decades of experience.
USING STANDARDISED AIRPORT SURVEYS, FEEDBACK IS COLLECTED FOR KEY CUSTOMER TOUCH POINTS
The world airport survey
Our customer surveys have been written and created by aviation industry experts. Using standardised surveys, feedback is collected for key customer touchpoints.
Connectivity
Surveys target the airline, airport, lounge and airport hotel customer experience.
Facilities
Customers rate their air travel experience using a 1-to-5 star rating system.
Help
Capture in-the-moment customer feedback using the carousel survey feature.
Baggage
Feedback helps establish benchmarks for touch points within the air travel experience.
What next?
If you would like more information about participating in the Skytrax World Airport Survey, please get in touch! If your airport already participates in the survey, please contact us to find out how you can analyse your customer feedback data.
